Thank Tom very much for his help so far, he was nothing short of excellent in helping us last week, and we were very impressed with the service we received from Hotblack Desiato.
Paulina was great sorting out the letting of my flat. The tenant wanted to move in within 24 hours of us agreeing her rent. Paulina worked really hard (and over the weekend), to ensure contracts were signed, monies transferred, reference checks done and inventory in place to ensure this happened. She remained calm and cheerful throughout and I felt really safe with her looking after everything. Thank you Paulina, you were brilliant!
Tom was an absolute star when sorting out our flat for us. He made sure everything was going to be ready for us when we moved in and when we did have some difficulties with the referencing company he always tried his hardest to help the process.
Altogether, great experience. I have dealt with a number of awful estate agents in London, particularly from the fancier end and Hotblack (and Daniel Fairbairn) have been honest, straightforward and overall great to work with. Also, it was nice to work with such a responsive and responsible agent.
Tom was really helpful in finding our flat. He was super flexible for viewing times and he was timely and efficient in getting back to us with information once we secured the property. The whole process ran smoothly and we are happy with everything so far :)
I found all the staff very courteous and helpful and kept me fully informed of all developments – in particular those mentioned above and Jessica . I will definitely use this office again for any future lettings.
Thank you to both Jessica and Paulina. I often spoke to Paulina as Jessica was out of the office and she was very polite and helpful. Jessica was helpful and the team did well at getting our papers sorted quickly.
Once we had accepted an offer Stuart @ Hotblacks worked like a bloody sheep dog chasing our somewhat unfocused buyers toward exchange, and it was a hard chase. Always polite, always calm, never for a moment letting the ball drop.
Customer Review of Hotblack Desiato by ‘Donald’
We both enjoyed dealing with you and Stephen and found you both very helpful, professional and knowledgeable of the local market. We also found Hotblack Desiato’s fees to be very fair and reasonable , especially compared with other agents. We would certainly use Hotblack Desiato again.