Daniel was incredibly helpful, friendly and professional. Such a refreshing change from our previous estate agents who were awful. We both feel incredibly comfortable with Hotblack as the estate agents, and feel we can rely on them if any queries / problems arise. An incredibly smooth process. Couldn’t have asked for better service really. Really appreciate the help, and are both very happy with our new property.
“We bought our Camden property twelve years ago from the same wonderful
agent at Hotblacks with whom we sold. She is terrific. She knows the area
intimately, the local personalities and quirks. Having dealt with her as
buyers and, years later, as sellers we saw how she kept the whole process
going with gentle charm, diplomacy, impeccable professionalism, and great
sensitivity to the anxieties felt by both sides. When we decided to leave
Camden, after many happy years but with a growing family, there was never
any question of giving the sale to any firm other than hers.”
Many thanks for successfully completing the new tenants contract for our Highbury Flat. We found contact(even with living in Africa) with you very professional and timely. Thanks again and we look forward to ongoing contact in managing the rental.
Just wanted to let you know that we are now in the process of placing a deposit on another flat, so obviously we will be withdrawing our offer for the flat on Delancey Street. Sorry about that.
Thanks so much for your help in any case. We really enjoyed our viewings with you and you’re a true professional – we would be very happy to work with you in the future.
Have a good weekend!
We had been dealing with another agent to rent out our flat and had a very frustrating time so swapped to Hotblack Desiato’s Highbury office following recommendation from 2 friends who rent out their properties with them. The whole experience was a stark contrast to the previous agency – it’s amazing what a difference trust makes. Saylan gave us a really clear and credible assessment of the market backing it up with convincing evidence. He came up with a clear strategy and really listened to our point of view. Both Saylan and Jamie responded very promptly to all our calls and emails and helped us make decisions about offers, there was no sense of pushiness or pressure. Jamie found tenants in the time period estimated and within the price range estimated. Jamie then helped us through the deposit, inventory and referencing very efficiently, nothing was too much trouble. We are also living in a rental property and our experience of the agency handling that has been very poor so I can see how estate agents earn their reputation but, in my view, Hotblacks really stand out as operating with honesty and professionalism. I recommend them wholeheartedly.
I thought Alistair was very professional and helpful and he took a lot of trouble explaining the property market to me!
Kurt has been exceedingly responsive and proactive in all our dealings with him regarding managing our property. On the occasion that there has been any issue he has assumed ownership to get it resolved effectively- thanks!
Stuart Shiers from Hotblack Desiato, Camden, is an estate agent unlike any other. We had a very difficult situation with selling our flat and Stuart gave us an admirable mixture of kind, thoughtful, astute and honest input together with a willingness to put his considerable skill to great effect for both us and the buyers. Throughout the very long and tortuous process we felt properly considered by him at all times and, unusually for the image of estate agents, he put the human situation before the financial one. He always had time to talk things through and we really felt that he cared about our situation without getting overly involved. We would recommend him without reserve.
I have been extremely impressed with the high standard of service provided by Hotblack Desiato in connection with the recent sale of my house, which stood head-and-shoulders above the equivalent service I have experienced from other local agents in previous property transactions.
From start to completion, Stuart Shiers was consistently attentive and quick to respond to queries, as well as an articulate, knowledgeable and patient source of professional advice.
What is more, the quality of the photographs (professionally taken) and other presentation material was first class.
I would have no hesitation in recommending them to others.
Stephen was great – very communicative and accommodating with all requests. Would be happy to deal with him again, thanks Stephen.